Service

SOCIAL

The result is a detailed social audit report for the institution and a social scorecard.

ACCION developed the SOCIAL tool in 2003, and tested it out at four partner institutions. The methodology was quite labor intensive (2 staff people at the MFI for a week) and therefore it was made available for public use, but ACCION does not offer this assessment among the services available through its technical assistance packages. ACCION has also developed a set of consumer protection (the baseline for social performance) measurement tools that enable microfinance institutions to evaluate themselves using the framework of the Principles of Client Protection and a checklist of key indicators.

Best Practice